Refund policy

At Darazz.com.pk, we prioritize customer satisfaction with a flexible return and refund policy. We offer a hassle-free process that ensures a smooth experience for our valued customers.

1. 100% Cashback Guarantee

• Sealed Products: If your product is returned in its original, sealed condition, you qualify for a full 100% cashback.
• Opened Products: If the product has been opened and lightly used, you may still return it, and a 75% refund will be issued based on the product’s condition.

2. Easy Return Process

• Return via Original Courier: To return a product, use the same courier service that delivered your order.
• Confirmation of Return: After shipping the return, share the courier slip with our customer support team via Gmail or WhatsApp for prompt processing.

3. Refund Timeline

• Once we receive the returned product, a refund will be processed based on its condition and the initial purchase price.

This policy helps us maintain quality standards while providing a fair refund to customers. Please reach out to our customer support for any questions or to initiate a return

Note: You may return the product within 30 days following these instructions