Shipping policy

  • Shipping & Delivery Policy

    We aim to provide our customers with transparent, reliable, and professional delivery services. Please review our shipping and delivery policy carefully below:

    Delivery Options

    1. Normal Delivery (2–3 Working Days)

    • Cash on Delivery is available

    • Free delivery on orders of Rs. 4,000 or above

    2. Fast Delivery (Within 1s2 days (24Hours)

    • Additional charges of Rs. 350 apply

    • Full advance payment is required for this service

    3. Open Parcel (Check Before Payment)

    • Additional charges of Rs. 250 apply

    • Customers may check the parcel before making payment

    What If the Parcel Is Delivered Late?

    Delivery delays may occur due to the following reasons:

    Reason 1: Order Confirmation Delay

    • If an order is confirmed after 4:00 PM, delivery time may be extended by one additional working day.

    • If the customer misses the confirmation call, message, or email, the order will not be dispatched until confirmation is completed.

    Reason 2: Incomplete or Incorrect Information

    • If the shipping address, city, or contact number is incomplete or incorrect, the order remains pending for verification, which may cause delays.

    Reason 3: Company-Side Delay

    • If the customer submits and confirms the order on time with complete and correct details, but the delivery is still delayed, darazz.com.pk will provide a discount voucher for the customer’s next purchase.

    Is Order Confirmation Required Before Shipping?

    Yes. After an order is placed, it is verified through a confirmation call, message, or email. Orders are dispatched only after successful confirmation from the customer.

    Note: Delivery timelines are based on working days. Delays may occur due to weather conditions, strikes, or deliveries to remote areas.