Terms of service

  1. Purpose: Darazz.com.pk provides a platform for online shopping in Pakistan, especially in major cities such as Lahore, Karachi, and Islamabad. By using this site, you agree to our terms and conditions. Please review them before placing an order.

  2. Product Authenticity: We import original products from reputable stores like Amazon, eBay, and Walmart. While products may originate from various countries due to international suppliers, we strive to ensure authenticity.

  3. Custom Orders: Darazz.com.pk offers global product sourcing based on customer requests. Provide details, such as links or pictures, to specify your needs.

  4. Registration and Information: Registration allows for enhanced shopping experiences, order processing, and customer inquiries. You may browse the site without registering, but order processing requires basic contact information.

  5. Policy Changes: Terms and conditions are subject to updates without prior notice. We encourage regular review to stay informed of any changes.

  6. Refund and Claims: Refund eligibility is at our discretion. Claims can be accepted or rejected according to policy.

  7. Termination: We reserve the right to terminate orders or registration if there is any illegal activity.

  8. Age Requirement: Users must be 18+ or supervised by a guardian.

  9. Applicable Laws: All transactions and claims are governed by Pakistan’s laws.

  10. Delivery Time: Orders are typically delivered within 2-3 weeks. External factors such as weather or shipment delays may extend this timeframe. Refund claims for such delays are not permitted.

  11. Order Confirmation: Orders are confirmed by phone within 24 hours. Cancellations are only accepted before confirmation.

  12. Return Policy: Issues with items (damaged, faulty, incorrect) must be reported within 7 days of delivery. Refunds or returns are not processed after this period. Damaged products in transit can be returned to the courier for a refund.

  13. Excluded Categories: Items like books, apparel, DVDs, software, video games, products without UPCs, and items labeled "non-returnable" are not eligible for refunds or returns.

  14. Product Suitability: Ensure products meet personal technical needs and comply with local regulations before purchase. Darazz.com.pk does not provide technical support.

  15. Electronic Appliances: Use compatible voltage to prevent appliance damage, as Darazz.com.pk is not liable for voltage-related issues.

Please read and accept all terms and conditions to ensure a smooth shopping experience.